You will receive the driver’s information, including their telephone number and vehicle license plate, 24 hours before pick-up .
If you have difficulty locating your driver, please contact our customer service department immediately. We’ll do our best to facilitate the meeting.
Mail: booking@platinumexecutivecars.com
Phone :
+44 (0) 118 9422222
Yes, we offer services for periods of several consecutive days.
Payment terms will be specified in your quote or booking confirmation.
Upon clearing customs, please keep an eye out for your chauffeur who will be holding a sign or name-board. Additionally, the chauffeur will send you an SMS right before your flight lands if you have shared a mobile contact number.
We ensure that we keep track of all flights, therefore we will make every effort to arrive ahead of schedule.
Please contact us via email or phone to stay connected until we receive the updated information.
Your driver has the option to contact you via phone call or SMS upon arrival, or they can wait for you with a name-board in the vehicle or ring your doorbell. Kindly indicate your preferences when making your reservation.
A 25% deposit is necessary to confirm your reservation, with the remaining balance due 7 days prior to your departure. In the event of a last-minute booking, full payment will be required before your journey commences.
- Bank transfer
- Credit card ( Visa, Mastercard,…etc)
- Paypal
It is important to note that any excess in duration or mileage beyond what was initially agreed upon during reservation will result in extra charges according to the current rates listed in our price list. We advise you to review the detailed terms and conditions in your quote or booking confirmation.
Should you experience any issues throughout your travel or wish to file a complaint, kindly reach out to us promptly at info@platinumexecutivecars.com. We are committed to addressing the issue and ensuring your satisfaction.